This is MIT on Design Thinking

Shortly after joining MIT's IS&T department to lead their UX team, I worked with the team to define our discovery process. Because UX was a new group at IS&T, it was important to evangelize and show how we worked and the value we added to projects.

The current process was, mostly, that the project managers asked what the departments wanted and we built that. The head of IS&T explained to me that it wasn't working. I wasn't surprised.

The process we defined looked like this:

The Design Discover process at MIT — The design discovery process we defined and used for the IT department at MIT.

Muzi Meng, a wonderful designer on our team, did the graphic design for the above image.

Here's a short presentation I put together for a poster session to explain to departments across MIT how we used design thinking:

Title slide for the Design Discovery presentation — The Design Discovery presentation (click to view the PDF version).