Resume

Experience

User Experience Manager InsureMyTrip 2019-present

I returned to InsureMyTrip to re-establish their UX department and to contribute to their product strategy as they prepare for the next phase of the company.

Product Management Director Smart Management 2018-2019

I led the Product Management team, owning the product vision, backlog, and user stories for an EHR system for opioid-dependency clinics.

Product Manager Mojotech 2017-2018

This was a 3-month contract gig establishing product management best practices for a major insurance site redesign.

User Experience Manager MIT 2016-2017

I led a team of designers and front-end developers to systemize UX design across IT.

Design Lead Fidelity Investments 2015-2016

I managed the user experience research and design processes for Fidelity's portfolio management tools.

Scrum Master PayPal 2014-2015

I was scrum master for a great development team for the Consumer Webs Apps program.

Strategic Initiatives & Design Director InsureMyTrip 2007-2014

I planned business strategy as a member of the senior leadership team and led the UX group, Product Management team, and strategic initiative projects for B2C/B2B travel insurance.

Information Architect Dynamic Diagrams 2006-2007

I managed client relations, gathered requirements, and designed solutions for Fortune 100 clients, universities, and NGOs.

Information Architect Boston University 2004-2006

I defined information architectures, content strategies, and user experiences for department sites and student, staff, and faculty portals.

Business Analyst/User Interface Designer FastChannel Network 2003-2004

I gathered requirements, designed user interfaces, and led projects for online advertising delivery networks and applications.

User Interface Designer Education Networks of America 2001-2003

I wrote help content and designed interfaces for Tennessee's K-12 education network applications and admin tools.

Achievements

• Introduced design thinking and product discovery to MIT’s IT department.
• Pitched and led InsureMyTrip’s e-commerce site redesign that increased sales by 15%.
• Implemented Agile and Scrum at a company with no formal project management.
• Designed the first travel insurance reviews app, now with more than 70,000 reviews.
• Introduced project management principles to the Web Services group at BU.
• Defined specifications for a quality control system that FastChannel management said made the project go more smoothly than any project in the company’s history.
• Introduced user-centered design methods, including paper prototyping and usability testing, at a software company that had no design processes.
• Implemented a single-source solution for print documentation and online help that reduced work for devs and delivered value to MindWrap’s customers sooner.